Full Send Racing Lounge | Sim Suite Controller

Job description 

• Duties (include but not limited to) – 
• Deliver an extraordinary and very enjoyable customer experience at all times 
• Have a happy and positive demeanor, with excellent Communication skills - verbal and written 
• Give focused customer service to build customer retention 
• Host all of our events, including walk-ins, bookings from 1-8 people for open practice or up to 24 people in a group event, alongside other senior team members 
• Setting up different events using VMS (venue management system) and RFactor2 
• Being able to prioritise, time manage, and work independently, as well as within a team environment are essential and of key importance. ● Take online and in person bookings 
• Respond to telephone calls, customer emails and gift card requests 
• Ensure each event is paid for in full before the customer’s event has finished 
• Provide driving tips and insights to help our customers improve driver success. 
• Customers come to you to educate them on service details and you are excited to make suggestions to fit their needs.
• Sorting Technical issues on the PC’s and Simulators.

How to apply

Please send a CV and cover letter to Felix@fullsendmotorsport.co.uk