Leave all the heavy lifting to us!
Whether you want to enjoy a meal at one of our many restaurants, push the pram bag-free, or continue your day exploring without being weighed down, PLUS+ Concierge is your opportunity to enjoy a day of shopping without lugging heavy bags around.
Each purchase you make will be placed inside a security sealed eco-friendly bag and stored by Guest Services, ready to collect at the end of your visit or be delivered to your home. The best news? It’s completely free for PLUS+ Members*.
Already a PLUS+ Member?
- Connect to our free WiFi at Gunwharf Quays
- Receive your Concierge access email
Not a PLUS+ Member yet?
- Click below to join our PLUS+ Member Rewards Club (it's free!)
- Receive your PLUS+ Concierge welcome email
Now you can keep on shopping, and we'll get all of your purchases ready to collect or be delivered direct to your door!
* Our PLUS+ Concierge service costs £13 for non-PLUS+ Members. PLUS+ Concierge is subject to availability and the management team reserve the right to withdraw the service at any time. The service is managed through partnership with DropIt.
Read on to find out more about the different services available.
As a PLUS+ Member, you can use our Concierge service for free. Shopping at Gunwharf Quays has never been easier!
COLLECT ON-SITE
Collect-on-Site is ideal for those who want to explore all Gunwharf Quays has to offer. When you’re ready to head home, simply let us know by selecting 'Finished Dropping' on the app or following the link sent via SMS. The team will prepare everything for collection at Guest Services within 20 minutes of receiving your notification.
Don’t forget to have your ID handy, so we can ensure the right bags are in the right hands!
STORE-TO-DOOR DELIVERY
An ideal option for those looking to send their purchases to their home, hotel or office, the PLUS+ Concierge delivery service will ensure all your bags are delivered to your chosen address via same day or next
day delivery. The service is available for destinations throughout mainland Great Britain, Monday to Friday.
With delivery insurance to the value of £10,000*, we ensure your purchases are in safe hands from store to door. On the app, you’ll find the precise delivery cut-off time, so you know how long you have remaining until your last drop. Here you can also find the courier tracking link and status updates, so you’re always in the know! *T&Cs apply
CARRY-TO-CAR
PLUS+ Concierge also offers guests the option to have their bags dropped off at their car before heading home. Once you've finished shopping, notify us via the app or following a link sent via SMS, then head to one the designated parking spots.
From here, simply contact Guest Services — by calling a number you will find in the parking space — and tell them which parking space you are in. A team member will bring all your shopping to your car.