Job description 

A Coach Senior Sales Associate (or Senior Sales Consultant) drives revenue and store performance by delivering exceptional customer service, acting as a brand ambassador, and mentoring team members. They are responsible for meeting personal sales targets, assisting with complex transactions, and implementing training to improve team productivity.

Key Responsibilities

Sales & Service Excellence: Consistently meet or exceed personal sales goals while delivering premium service to customers according to brand standards.

Mentorship & Coaching: Provide on-the-floor coaching and actionable feedback to sales associates to improve selling skills and product knowledge.

Brand Ambassadorship: Model expected behaviours and represent the brand's values, maintaining high energy and professional standards.

Operational Support: Assist with inventory management, visual merchandising, and in-store operations.

Performance Tracking: Analyse sales data to identify trends and areas for improvement, providing feedback to management. 

Requirements & Skills

Experience: Proven experience in a retail or sales environment, preferably in luxury or a similar high-end setting.

Communication: Excellent interpersonal skills to build relationships with clients and motivate team members.

Leadership: Ability to lead by example and act as a manager-on-duty when needed.

Technical Skills: Proficiency in POS systems and Microsoft Office/Salesforce.

Competencies

Drive for Results: Consistently exceeds goals.

Customer Focus: Anticipates and meets customer needs.

Adaptability: Handles change and ambiguity effectively.

How to apply

Email CV and cover letter to ukgunwharfquays@coach.com.