STEP INTO A MAGICAL WORLD THIS CHRISTMAS


This festive season, discover an immersive winter wonderland at Gunwharf Quays.

Taking place at ApolloDomes from 21st November until 4th January, get ready for a magical Christmas adventure. From enchanting interactive experiences to festive theatrical shows and spectacular projection, let us transport you to a world of Christmas wonder this winter.  

Whether you’re looking for all-day family fun, festive evenings with friends, or magical live performances, Christmasville is the ultimate seasonal destination. 

Tickets are ON SALE now, so just click below to book!

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WHAT'S ON AT CHRISTMASVILLE?

The Elf Emporium

Bring the whole family along to The Elf Emporium for an immersive theatre adventure like no other! Led by the Warden of Wonders and their mischievous apprentice Pip, experience captivating live performance, magical puppetry, and spectacular visual effects as you journey through the three enchanted realms of The Elf Emporium. 

Santa’s Grotto

Santa's Grotto is a magical doorway into the heart of the North Pole, where younger guests can meet Father Christmas for a festive moment the whole family will treasure.

Inside, children share their Christmas wishes and hear a heartwarming story about the true secret of giving from the big man himself.

Every child will receive a special gift from Father Christmas, sparkling with North Pole magic, and take a keepsake photograph to capture the moment forever. 

Evenings at Christmasville

Fancy an evening of Christmas movie magic? Head to The Pine Picturehouse cinema to catch cosy screenings of feel-good vintage classics.

For grown-up festive fun, grab your friends and join Confession Sessions with Santa! Get ready to share your triumphs and mishaps over the past year and attempt to charm your way off the naughty list. 

The Bauble Bar

Want to refuel with mulled wine and mouth-watering eats? The Bauble Bar is the perfect spot to sip on warming drinks and tuck into festive tasty treats, all set beneath a glowing canopy of twinkling lights. 

Open from 15th November, The Bauble Bar is FREE for all to enjoy, but priority will be given to ticket holders once the main attractions open on 21st November. 

Images shown are for illustration purposes only. 

FAQs


ABOUT THE EXPERIENCE

What can I expect?

At the heart of Christmasville is The Elf Emporium, an immersive theatre adventure featuring live performance, puppetry and special effects. The show blends digital content with theatrical performances to create unforgettable Christmas memories. After the show, younger guests will have the chance to meet Santa in a traditional Christmas grotto, creating a treasured festive memory. 

When night falls, The Pine Picturehouse offers cosy screenings of classic festive films, while The Bauble Bar serves warming drinks and seasonal treats. For grown-ups seeking something cheeky, Confession Sessions with Santa invites you to share your triumphs and questionable moments from the past year in a playful bid to make it off the naughty list.

When is Christmasville on?

The Elf Emporium and Santa's Grotto will be available to book on the following dates:

The Bauble Bar will operate outside these dates for drinks and food on select days from 15th November.

Where can I find Christmasville?

You’ll find Christmasville in The Plaza at Gunwharf Quays.

How much do tickets cost?

The Elf Emporium: £12.95 per person.
Santa's Grotto: £7.50 per child (adults go free). 

How long is the experience?

The Elf Emporium show will last approximately 25 minutes. You're free to explore The Bauble Bar for as long as you please.

Do I need to arrive at the start of my scheduled session?

Please arrive at least 15 minutes before your scheduled show time. You're welcome to use the bar and café area before your show starts. If you miss the start of your show we'll endeavour to accommodate you in the next available show, but you will not be able to enter your booked show after it begins.

Is there an age requirement?

There is no age requirement, however please keep in mind the experience will include live actors, video and sound. 

Is the experience indoors?

The main show, Santa's Grotto and The Bauble Bar are both housed indoors. There’s also extension seating for our bar and café area outside. 

Will food and drink be available on site for purchase?

Yes, food and drink will be available both before and after your show experience at The Bauble Bar. 

Will there be merchandise for sale?

Yes, exclusive merchandise will be available on site for purchase.

Can I bring food and drink to the experience?

No outside food or drink is allowed at the venue, with the exception of resealable bottles of water and anything that may be required for medical reasons.

Is there parking available?

Gunwharf Quays Car Park is a short walk away, and available 24-hours a day, seven days a week.

Are there other transport options available?

We have great links to public transport, including rail, bus, park and ride and bike links. For full details, please visit this page.

Is there a lost and found?

Please speak to a member of staff if you've lost an item whilst at the site. Alternatively, please visit this page.

Is coat check available?

Unfortunately, there are no lockers or cloakrooms available at the venue.

Will there be additional sessions?

We cannot guarantee extra sessions will be added, however, we're always reviewing popularity of certain dates and may make adjustments. If there's a date you'd like to attend, we recommend booking early to avoid disappointment.

Can I take photos or record the experience?

You're welcome to take photos throughout the venue, however there are no photos or videos to be taken within the main theatrical shows or in Santa's Grotto. 

ACCESS TO THE EXPERIENCE


Is the venue accessible?

Yes, the venue is accessible, including access for wheelchairs. If you have any specific requirements you would like to discuss in advance, please email Fever.

How physically demanding will the experience be?

Our venue is relaxing – it's the holiday season after all! Whilst you'll be given the option to actively take part, you're also welcome to sit down throughout the shows. 

Are service dogs allowed?

Yes, guide and assistance dogs are allowed.

Do you offer carer tickets?

Visitors who require assistance are entitled to a complimentary carer ticket. This is available on Fever or on the door.

If you require the assistance of a Companion/PA, we ask that you provide one of the following forms of documentation, to be shown on entry. This will act as evidence of your requirements. Without this documentation we will be unable to provide a complimentary Companion/PA ticket.

Accepted forms of documentation include:

Please note that the guest requiring assistance must have a valid entry ticket.

Are there any prohibited items at the experience? 

You are not able to bring onto site large suitcases or backpacks that can not be reasonably carried by you at all times. You may be asked to place larger items, including strollers, in a holding area for the main shows, and we do not take any responsibility for lost or damaged items left in this area.

Can I be seated during the show?

Yes – you'll be seated during the show. Due to capacity limitations, you may be required to sit on a beanbag – if you require a seat, please inform a member of staff before entering the dome.

Will toilets be available on site?

Due to our temporary set up, Christmasville does not have toilets on site – however, toilets are available a short walk away within Gunwharf Quays Shopping Centre. 

Will there be an audio guide?

Unfortunately, this experience does not include an audio guide.

ABOUT TICKETS 


Where can I purchase tickets?

Official Christmasville tickets can be purchased via Fever.

Can I purchase a ticket at the door?

Yes, you can purchase tickets at the door. However, this is subject to availability, so we advise booking in advance where possible.

Can I transfer my tickets to another person?

Yes, you can transfer your ticket to another person for free. Any queries relating to your ticket(s) should be directed to Fever.

Do I need to print my ticket?

No, your contactless tickets will be delivered directly to the Fever app, available on the Apple Store or the Google Play Store.

You'll also find your QR code in your purchase confirmation email.

I can’t find my ticket. What can I do?

You'll find your ticket and QR code on the Fever app in the Tickets section. Remember to log in using the same account that you used when buying the tickets. Any issues relating to your ticket(s) should be directed to Fever.

Are refunds allowed?

Tickets are non-refundable. For more information, please refer to the terms and conditions of your booking. For any queries relating to your ticket(s) please contact us here.

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. Please contact Fever Ticket Support for assistance.

Can I make a group booking?

Unfortunately, we don't offer group bookings.